Pharmacy Technician (Part-Time) – CarepathRx – Remote Part Time

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

The PipelineRx Telepharmacy Support Specialist is a key role contributing to the establishment of PipelineRx as the premier provider of technology-enabled pharmacy services by ensuring all PipelineRx clients’ shifts are covered, by streamlining the flow of pharmacy orders, and by assisting pharmacists with daily telepharmacy operations.

Responsibilities

The Telepharmacy Support Specialist monitors all PipelineRx clients during hours of coverage to ensure all shifts are covered for their entirety. During this time, the main role of the Telepharmacy Support Specialist is assisting the pharmacists on duty with filling orders and triaging client phone calls in order to maximize productivity. Additionally, the Telepharmacy Support Specialist aids pharmacists with any clinical support and first level technical support during shift times.

Performance Objectives

Clinical Support

• Assist the pharmacist on duty with duty with clinical questions; locate specific policies.

• Assist with managing the PipelineRx queue by posting orders to the appropriate pharmacist on duty.

• Optimize pharmacy workflow by contacting clients on behalf on the on duty pharmacist to minimize time away from orders.

  • Initiate calls to client health care professionals to obtain demographic information for the pharmacists.

  • Initiate calls to client health care professionals to obtain clinical information for the pharmacists.

  • Monitor and triage phone calls from high volume call clients. Assist in answering phone calls during peak hours

Operation Support

• Ensure the pharmacist on duty always has visibility to the assigned clients. Call client’s IT or PipelineRx IT for support on behalf of the pharmacist on duty for advanced technology issues to be resolved.

• Help during down times by coordinating with IT director and communicating status to the pharmacist on duty.

• Ensure all clients have pharmacist coverage during PipelineRx contractual shift hours.

• Initiate Telepharmacy Support Specialist procedures to coordinate pharmacist coverage during emergencies such as: no-show, call off, sick call, power or internet outage, etc. as established by Telepharmacy Support Specialist Manager in conjunction with Senior Pharmacist.

• Activate the pre-established phone tree for pharmacists on duty with any emergency coverage when there is a power or internet problem.

• Help pharmacists communicate with clients when access to the client’s system is interrupted during the Pipeline shift.

• Maintain accurate records of interactions and issues by providing a nightly report of activities during your shift to Telepharmacy Support Specialist manager.

• Establish yourself as a valuable resource to the pharmacist on duty for any issues or concerns during a shift.

• Communication:

  • Help pharmacists communicate with clients when access to the client’s system is interrupted during the Pipeline shift.

  • Maintain accurate records of interactions and issues by providing a nightly report of activities during your shift to Telepharmacy Support Specialist manager.

  • Establish yourself as a valuable resource to the pharmacist on duty for any issues or concerns during a shift.

Requirements

• Minimum, possession of a high school diploma; bachelor’s degree preferred

• Current National Certification & State licenses, required

• 1+ years’ as an institutional pharmacy technician

• Effective communications skills, both written and verbal

• Speak and understand English

• Demonstrated customer service skills

• Strong IT and troubleshooting experience

• Proficiency with office technology tools, to include MS Office 2000 or later (esp. Outlook, Excel, and Word), SharePoint, internet, and email

Physical Demands

• May sit, stand, stoop, bend, and walk intermittently during the day

• Finger dexterity to operate office equipment required

• May need to lift up to twenty-five (25) pounds on occasion

• Specific vision abilities required by this role include close vision, color vision, and the ability to adjust focus

• Visual acuity to see and read fine prints

• Must be able to hear normal voice sounds

• This role requires typical office-based physical activities: watching a computer monitor, use of a keyboard, occasionally repositioning light desk equipment, and speaking on a telephone for extended periods of time

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.