Job details
Salary
$10 – $14 an hour
Job Type
Full-time
Part-time
Full Job Description
About us
UpCycle Technology Foundation
UpCycle Technology Foundation is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
JOB ROLE SUMMARY
You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
JOB RESPONSIBILITY
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Provide feedback on call issues
- Meet call objectives as defined by client
QUALIFICATIONS
- Two to four year College Degree. High School diploma/GED Required.
- Demonstrated ability to interface with new and existing customers and maintain effective relationships.
- Proven experience navigating conversations with dissatisfied clients.
- Demonstrated success in high volume retail environment.
- Proven ability to multitask various projects and competing priorities, manage time effectively and remain organized.
- Demonstrated ability to work independently in an autonomous environment with limited supervision.
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
- Experience upselling/ increasing customer benefits
- Hunger for success
- Ability to adapt and adjust to change in a positive manner
- Competitive attitude and drive for results
- Experience promoting brand awareness by offering additional products and services to meet customer needs
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Proven record of achieving and exceeding established weekly, monthly, quarterly and annual sales goals
- Experience interacting with new and existing customers via telephone and selling products and services
REQUIREMENTS
Broadband internet connection
Ethernet based LAN connection
Hardware Requirements:
Desktop or Laptop
Processor: 1.8Ghz upwards (64bit preferable)
RAM: 4 GB RAM upwards
Available Storage: 60Gb minimum
Preferred Resolution: 1920×1080
Wired USB Headset
Operating System
Microsoft Windows 8.1,
Microsoft Windows 10, or
MacOS 10.11* or newer
NOTE: Please make sure you submit your Resume in a file format. And have an active phone number and email address for follow-up.
Job Types: Full-time, Contract
Pay: $10.00 – $14.00 per hour
Benefits:
- Flexible schedule
- Work from home
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Remotely:
- Yes
Work Location: Multiple Locations
Job Types: Full-time, Part-time
Pay: $10.00 – $14.00 per hour
Benefits:
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Work Location: Remote
Hiring Insights
On-going need to fill this role
Job activity
Posted today
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